Eric Harris Named New Leader Of City’s 311 Call Center

Eric Harris has been appointed as director of the City of Fort Wayne’s 311 Call Center and Citizen Services Department.

Prior to his new leadership position, Harris served with Fort Wayne City Utilities. From 1992-2012, he was an audit specialist. From 2012-2017, he was assistant manager of data control.

“Eric is a trusted and respected professional with excellent communication skills and a tremendous work ethic,” said Mayor Tom Henry. “We’re fortunate to have him lead our 311 efforts as we work each day to provide the best services possible to residents and businesses.”

Fort Wayne launched its 311 program in 2007 to make government more accessible and responsive to the needs of residents, businesses and visitors. Through the Citizen Services Department, the City engages with the public to make improvements and measure departmental service performance. The innovative program collects the community’s voice, empowering residents to help drive change.

Since its inception, the call center has handled more than 1.5 million calls. The services provided by 311 have continued to expand as Citizen Services currently assists 23 City departments. The Citizen Services Department’s 311 Call Center is consistently recognized as a national leader in providing excellent customer service.